Bay Alarm Medical iOS App
I collaborated with 2 designers to create a companion mobile application for Bay Alarm Medical products that reduces reluctance to use the service.
THEMES
User Research, Information Architecture, Interaction Design, Visual Design, Prototyping
TEAM
3 User Experience Designers
TOOLS
Sketch, InVision, Google Forms
TIMELINE
2 Weeks
Solution Prototype
INTRO
Seniors often struggle in clearly communicating their health condition
For over 70 years, Bay Alarm Medical's singular mission has been to protect the essential things in life – family, health, and independence. With just a push of a button, Bay Alarm Medical's trained emergency operators will be there to contact family, friends, and your local 911 emergency services if necessary.
The family and friends of a typical senior subscriber of Bay Alarm Medical need a better way of receiving information about their relative’s health situation, both in case of an emergency and on a daily basis.
Our team worked to extend the utility of Bay Alarm Medical products and reduce reluctance to use the service. Therefore we crafted an iOS companion app that ensures current subscribers can get and send alerts and other useful information to family members in an emergency.
GOAL
How might we instill confidence in the family of an elderly person that they are safe and healthy?
As we started our project, we mapped out the main goals for the project.
-
Notify care circle members about their relatives' health conditions at their fingertips in real-time.
-
Easy communication between Care Group members.
-
Care Group can keep track of senior’s appointments and medical history.
KEY RESEARCH INSIGHT
Research Interviews
“The elderly don’t collaborate. They’re very stubborn and struggle in communicating their needs.” — an Emergency Medical Technician whom we interviewed
We started with generative research to better understand the importance of an emergency for a senior that spends most of their time alone, and the feelings of family members during an emergency. We conducted interviews with a professional caretaker, an Emergency Services Technician, and a senior in risk and learned:
-
EMS receives little information about the patient, making it slower to check in the patient.
-
The family is notified only after the patient is checked in the hospital, which makes them feel guilty for not being there on time.
-
Having the patient’s medical history would help the paramedics during an emergency.
In addition, we conducted a survey with 23 elderly people to capture responses and help validate our hypothesis. What we learned from them was:
-
86% of seniors’ care group are family members.
-
82% of seniors have one person only in their care group.
Hence we determined from our surveys that we could make the biggest impact with minimal change to their business model by focusing on the family care circle.
DEFINING THE USERS
The Primary Users are the far-away relatives.
They will have the ability to track the senior in real-time in emergencies and communicate with the care group to ensure their relative is in good health condition.
The Secondary Users are the close-by relatives.
They can check the elderly medicine times to keep track of their medicines. They can also check their daily schedule to visit or take them to the doctor when they have appointments.
Who You Are
- As a product designer, you are passionate about crafting intuitive and visually appealing designs that resonate with users. You possess a strong understanding of user experience principles and have the ability to communicate your design concepts effectively.